A: Internet Banking is secure! As soon as you log on Internet Banking, a secure connection is made with the help of the Secure Socket Layer (SSL) technique between the computer of De Surinaamsche Bank and your computer. A yellow lock will appear on the gray task bar at the bottom of your screen. The connection is secured by means of the SSL-technique, which is a technique widely used by many financial institutions, ensuring that the messages between your computer and that of De Surinaamsche Bank are in a code only known by these two computers.
Q: What can you do to ensure security?
• Never show your username and password to anyone else
• Do not use obvious passwords
• Change your password from time to time
• Make sure you have the most recent anti-virus programs and always activate them
• Check if the connection between your computer and that of De Surinaamsche Bank is secure by double-clicking on the lock. The data of the secured connection will appear on your screen.
Q: What do you need to use DSB Internet Banking?
• An account at De Surinaamsche Bank
• A computer with Windows 98 and Internet Explorer 5 or Netscape 6
• An internet connection (dial up through a modem, Wireless or ADSL)
Q: What possibilities do DSB Internet banking offer?
• You can get the latest updates about your account balance
• You can view your last 10 debits and credits • You can request a history of your account transactions
• You can make transfers, local, international, as well as periodical
• You can prepare payments for later processing
• You can get information about the last cheques you wrote, stop cheques and order cheque books
Q: What is a PIN mailer?
A: You will get a PIN mailer from the bank (on approval of your application to use Internet Banking), containing your unique username and password. You need this username and password to be able to log on Internet Banking.
Q: How many characters should your password have?
A: Once you have logged on Internet Banking, you will be asked to change your password. Your password should have 6 characters, containing at least 1 digit.
Q: What are Account Services?
A: By clicking on Account Services you will get a complete overview of your account. You can choose between Accounts and Status of Checks.
Q: What is Account Inquiry?
A: By clicking on Account Inquiry you will get details about your account.
Q: What is meant by the Last 10 Debits and Credits?
A: Here you can view the last 10 debits and credits (transaction data) of each of your accounts.
Q: What is Account History?
A: By clicking on Account History you can request a history of the debits and credits of an account. Enter the period you want information about.
Q: What is Status of Cheques?
A: By clicking on Status of Cheques you can check if the last 4 cheques you wrote have been cashed and debited.
Q: What is Payments?
A: By clicking Payments you can make transfers to other accounts, local as well as international transfers. You can choose from Intra Account Transfers, Wire Transfers, Standing Orders and Bill Payment.
Q: What is Intra Account Transfers?
A: Intra Account Transfers enables you to make transfers to and from your own accounts. Only same currency transfers are possible.
Q: What is Wire Transfers?
A: Wire Transfers enables you to make international transfers. Instructions received before 11 o’clock a.m. will be processed the same day.
Q: What is Standing Orders?
A: By clicking on Standing Orders you can give the bank instructions to make periodical payments and have them transferred automatically on a set frequency. Just write the starting date and the date of the last payment and the frequency of the transfers.
Q: What is Bill Payment?
A: With Bill Payment it is possible to make payments, directly or predefined for the future, at De Surinaamsche Bank as well as at other local banks.
Q: What is Stop Payment on a Cheque?
A: You can instruct the bank to stop payment on a cheque by clicking Stop Payment on a Cheque. You can also place a block on lost or stolen cheques.
Q: What is meant by Order Cheque Books?
A: Via Order Cheque Books you can order 5 (at the most) new cheque books for your checkings account.
Q: What is Request your Statement?
A: Click on Request your Statement to request 1 or more statements.
Q: What is File Upload?
A: With File Upload our business clients can give large orders for payment. For example, to pay salaries. This option can be used to replace the giro payment disks.
Q: What is meant by Send Mail?
A: With Send Mail you can send an e-mail to the bank.
Q: What is meant by Read Mail?
A: With Read Mail you can read the e-mails the bank sent you.
Q: How do you log out?
A: Click on Log Out to leave Internet Banking.